Products

• Mass-produced software for burning CDs
• Professional archiving software for system administrators

Markets

For two years on the German and English spoken market with accordingly translated software products

Technical documentation

Printed manuals, PDF files and context-sensitive online help

Number of employees

30

Technical Communication

2 Technical Writers

Primary Responsibilities:

• Writing of the printed manuals and the PDF files
• Translation of the technical documentation and context-sensitive online help

Software Development

10 Software Engineers

Primary Responsibilities:

• Programming of the bilingual products
• Writing of the German online help
• Technical support of Customer Support and Quality Assurance
• Product trainings, etc.

Quality Assurance

3 Test Engineers

Primary Responsibilities:

• Verification of the functionality on various operating systems in different languages
• Reproduction and solving of customer problems, etc.

Customer Support

3 Support Specialists

Primary Responsibilities:

• Answering of customer queries
• Forwarding of product related customer requests
• Maintenance of knowledge base articles, etc.